Financial Services Delivery Leader

Ness Digital Engineering North America; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

Ness Digital Engineering North America is seeking an experienced Director-level leader to own and grow strategic financial services accounts in Chicago. You will guide multi-disciplinary teams to deliver complex technology programs that align with client goals and risk controls.

You will manage P&L, margin, and client value across banking and asset management practices, while expanding opportunities through cross-sell and renewals.

Qualifications

• 18–20 years of overall work experience.
• Current Director or Associate Director in technology services or digital transformation.
• Experience owning enterprise financial services accounts worth $15M–$20M annually.
• Strong SOW-based delivery management experience.
• Proven success in cross-sell, upsell, renewals, and account growth.
• Excellent leadership with cross-functional collaboration across solution, architecture, engineering, and sales teams.

Responsibilities

• Own and manage strategic financial services accounts with annual revenues of $15M-$30M.
• Build executive client relationships and act as trusted advisor.
• Lead complex technology delivery programs with SLA adherence and scope control.
• Deliver outcomes using AI, cloud and full-stack technologies across financial services domains.
• Own P&L, gross margin, and growth while balancing delivery and client value.
• Ensure on-time delivery; manage scope and convert requests into revenue.
• Manage delivery governance, performance, escalations, risks, and resource planning.
• Drive cross-sell, upsell, and account expansion opportunities.
• Lead global teams across onshore, offshore, and nearshore models.

Skills

Executive client management

Delivery governance

Cross-functional leadership

P&L management

Revenue growth

Strategic account management

Solution alignment

Job description

Responsibilities:

• Own and manage strategic financial services accounts with annual revenues ranging from approximately $15M-$30M.
• Build executive-level client relationships and serve as a trusted advisor.
• Lead complex technology delivery programs and ensure SLA adherence, scope management, and client satisfaction.
• Deliver customer-centric business outcomes leveraging AI, cloud and full-stack technologies across banking, capital markets, asset management and wealth management.
• Own P&L, gross margin and business growth, balancing delivery excellence, commercial performance and client value.
• Ensure predictable, on-time delivery, proactively manage scope and convert incremental requirements into additional client revenue.
• Manage delivery governance, financial performance, escalations, risks, and resource planning.
• Drive cross-sell, upsell, and account expansion opportunities.
• Lead geographically distributed teams across onshore, offshore, and nearshore models.

Pivotal Experience & Expertise:

• Ideally 18-20 years of overall work experience
• Current Director or Associate Director within a technology services, engineering, consulting, or digital transformation organization.
• Experience owning and growing enterprise financial services accounts worth $15M-$20M annually.
• Background supporting Investment Management, Asset Management, Wealth Management, Capital Markets, Financial Advisory, Financial Risk, or Banking clients.
• Strong SOW-based delivery management experience.
• Demonstrated success managing delivery quality, SLAs, client escalations, operational governance, and overall client satisfaction.
• Proven commercial success driving account growth through cross-sell, upsell, renewals, and strategic account expansion initiatives.
• Strong understanding of technology delivery models and the ability to align technology solutions with business outcomes for financial services clients.
• Experience leveraging delivery frameworks, reusable assets, accelerators, and best practices to improve delivery efficiency and client value realization.
• Ability to effectively collaborate with solution, architecture, engineering, and sales teams throughout pursuit, transition, and delivery phases.
• Strong business and financial acumen with the ability to balance client expectations, delivery excellence, profitability, and growth objectives.
• Flexible and adaptable leader who embraces change, drives continuous improvement, and fosters a culture of innovation, accountability, and operational excellence.
• Strong analytical, problem-solving, and decision-making capabilities with demonstrated success resolving complex client and delivery challenges.
• Proven people leadership experience, including coaching, mentoring, performance management, succession planning, and development of high-performing teams.
• Maintains the highest levels of professionalism, integrity, confidentiality, and ethical business practices.
• Exceptional communication and relationship management skills, with the ability to influence and engage stakeholders ranging from individual contributors to executive leadership and C-suite clients.
• Demonstrated success leading global, cross-functional teams across onshore, offshore, and nearshore delivery models.
• Deep experience managing SOW-based engagements, contract commitments, delivery governance, resource planning, budgeting, forecasting, and financial performance.