On-Site Customer Support Associate - Entry Level

Telebeez Pro; Jacksonville (FL); On-site; USD 27,896 - 44,083; Full time

Job summary

A customer service company is hiring an Entry Level Customer Service Assistant to join their team in Jacksonville, Florida. This role requires answering customer inquiries via phone and email, processing orders, managing complaints and performing administrative tasks. A high school diploma and excellent communication skills are essential. The position offers a competitive hourly pay rate of $20.25 to $32.00 and is full-time on-site.

Responsibilities

• Respond to customer calls and emails and answer questions about products and services.
• Process orders and ensure they are fulfilled.
• Handle customer complaints or concerns.
• Log all contacts in our customer database system accurately.
• Perform general administrative tasks, such as copying and filing.
• Generate monthly, quarterly, and annual reports for management.

Skills

Outstanding phone and email etiquette

Ability to manage multiple accounts simultaneously

Education

High school diploma or equivalent

Job description

A customer service company is hiring an Entry Level Customer Service Assistant to join their team in Jacksonville, Florida. This role requires answering customer inquiries via phone and email, processing orders, managing complaints and performing administrative tasks. A high school diploma and excellent communication skills are essential. The position offers a competitive hourly pay rate of $20.25 to $32.00 and is full-time on-site.