Financial Services Customer Support Specialist

TEKsystems; Englewood (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee assistance

Paid time off

Job summary

TEKsystems in Englewood, CO is seeking a contract-to-hire customer service professional to support financial services clients. The role requires handling inbound/outbound calls, resolving issues, and maintaining dealer and credit union relationships.

You will work onsite in Englewood, with a pay range of $23.00–$26.00 per hour and a benefits package for eligible temporary staff. Prior call center experience and a banking background are preferred.

Qualifications

• Previous financial services or banking background.
• 2 - 4 years of call center experience.

Responsibilities

• Answers all incoming phone calls in a timely manner preventing excessive hold times.
• Make outbound calls to borrowers, dealers and credit unions in accordance with company policies and procedures.
• Identify needs, offer solutions, and follow up on unresolved transactions.
• Hold meaningful conversations with dealers, credit unions, members and internal contacts in person, over the phone, or through written communication.
• Build and maintain positive relationships with dealerships and credit unions.
• Provide exemplary customer service to internal and external partners.
• Communicate and educate dealers and credit union staff on systems and program standards.
• Direct efforts toward efficiently maximizing remediation of issues to achieve funding.
• Manage assigned queues within SLAs
• Perform processing and held ordering functions in support of resolving customer support inquiries.
• Ensure all communication (internal, external, oral, written) is handled in a professional manor.

Skills

Call center experience

Financial services background

Customer service

Job description

TEKsystems in Englewood, CO is seeking a contract-to-hire customer service professional to support financial services clients. The role requires handling inbound/outbound calls, resolving issues, and maintaining dealer and credit union relationships.

You will work onsite in Englewood, with a pay range of $23.00–$26.00 per hour and a benefits package for eligible temporary staff. Prior call center experience and a banking background are preferred.