Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Tuscaloosa, AL. You will be the first point of contact for customers, handling calls, emails, and chats to assist with personal loans, retail financing, and insurance products.

You will educate customers on financial solutions, adhere to privacy standards, and collaborate with a supportive team while receiving ongoing training and contributing to community engagement efforts.

Qualifications

• Handle inbound calls, emails, and chats to assist customers.
• Educate customers on financial solutions while complying with privacy standards.
• Collaborate with a customer-focused team and participate in ongoing training.

Responsibilities

• Answer questions, process payments, and resolve account issues accurately.
• Support community engagement efforts and contribute to customers' financial goals.

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.