Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Aldine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Aldine, Texas is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

You will educate customers on financial solutions that support their stability and growth while adhering to compliance and

Qualifications

• Experience delivering customer service in financial services is a plus.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks while maintaining accuracy.

Responsibilities

• Handle inbound calls, emails, and chats to assist customers.
• Process payments and resolve account issues accurately and securely.
• Educate customers on financial solutions to support stability and growth.
• Adhere to compliance and privacy standards in all interactions.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.