Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Phenix City (AL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Community Choice Financial Family of Brands in Phenix City, AL is seeking a Customer Service Representative. You will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products, handling calls, emails, and chats with care and accuracy.

You will resolve questions and payments, protect privacy and compliance, educate customers on financial solutions, and contribute to community engagement as part of a supportive, training-focused team

Qualifications

• Handle inbound calls, emails, and chats with accuracy and discretion.
• Explain financial products and services clearly while ensuring privacy and compliance.
• Collaborate with a customer-focused team and participate in training.

Responsabilités

• Serve as the first point of contact for customers and answer questions.
• Process payments and resolve account issues securely.
• Educate customers on available financial solutions and support their goals.

Description du poste

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.