Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Gulfport (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Gulfport, MS is seeking a Customer Service Representative to be the first point of contact for personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to assist customers, educate them on financial solutions, process payments, and resolve account issues with accuracy.

The role emphasizes compliance, privacy, and teamwork within a supportive, customer-focused culture, with ongoing training and

Qualifications

• Customer service experience or aptitude for assisting customers.
• Ability to communicate clearly and empathetically.
• Comfort with handling payments and financial information.

Responsibilities

• Answer customer questions via phone, email, and chat.
• Process payments and resolve account issues with accuracy.
• Educate customers on personal loans, retail financing, and insurance products.
• Maintain compliance and protect customer privacy in all interactions.

Skills

Customer service

Multi-channel support

Communication

Attention to detail

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.