Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Salinas (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Choice Financial Family of Brands in the United States is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely while educating customers on financial solutions that support their stability and growth.

Qualifications

• Handle inbound calls, emails, and chats to answer questions.
• Process payments and resolve account issues securely.
• Adhere to compliance and privacy standards.

Responsibilities

• Be the first point of contact for customers seeking support.
• Answer questions and resolve account issues.
• Process payments and educate customers on financial solutions.

Skills

Inbound calls

Email support

Chat support

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.