Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Gautier (MS); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing and insurance products. You will handle inbound calls, emails and chats to answer questions, process payments, and resolve account issues while maintaining privacy standards in a compliant manner.

You will work in a supportive, inclusive culture, receive ongoing training, and contribute to community

Formación

• Experience in customer service is preferred.
• Ability to handle multiple channels (phone, email, chat).
• Understanding of privacy and compliance requirements.

Responsabilidades

• Handle inbound calls, emails and chats.
• Answer questions and resolve account issues.
• Process payments accurately and securely.
• Educate customers on financial solutions.
• Collaborate with a customer-focused team and maintain compliance.

Conocimientos

Inbound calls

Customer service

Payments processing

Privacy compliance

Educación

High school diploma

Herramientas

CRM software

Email handling

Descripción del empleo

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.