Financial Services Customer Advocate

Community Choice Financial Family of Brands; Jackson (MS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training and onboarding

Learning management system access

Cross-brand opportunities

Education reimbursement

401(k) and company match

Life and AD&D insurance

Various medical plans including telemd

Dental and vision coverage

Employee assistance program

Discount marketplace access

Paid time off starting at 12 days

Job summary

Community Choice Financial Family of Brands in Jackson, MS seeks a Customer Service Representative to connect with customers, process transactions, and offer personalized financial services in a fast-paced retail environment. The role includes on-site duties, events, and a full-time schedule with weekends.

Training, growth opportunities, and benefits are provided. Includes extensive benefits such as education reimbursement, health plans with telemedicine, 401(k) with company match, and a

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Data entry accuracy.
• Proficiency with POS systems and Microsoft Office.
• Must be at least 18 (19 in Alabama).
• Background check required.
• Ability to stand and perform physical tasks.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions.
• Enter and maintain customer information in POS system.
• Assist in on-site activities and community events.
• Maintain store cleanliness and security protocols.
• Work a full-time schedule, including weekends.
• Meet performance standards in a fast-paced environment.

Skills

Communication skills

Bilingual (English/Spanish)

Customer service mindset

Data entry

Cash handling

18+ years old

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

Community Choice Financial Family of Brands in Jackson, MS seeks a Customer Service Representative to connect with customers, process transactions, and offer personalized financial services in a fast-paced retail environment. The role includes on-site duties, events, and a full-time schedule with weekends.

Training, growth opportunities, and benefits are provided. Includes extensive benefits such as education reimbursement, health plans with telemedicine, 401(k) with company match, and a