Financial Support Counselor

University Of Nebraska Omaha; Omaha (NE); On-site; USD 40,000 - 43,000; Full time

Job summary

The University of Nebraska at Omaha is seeking a Financial Support Counselor to advise current and prospective students and families on financial aid processes, eligibility, costs, and planning. You’ll support inquiries via phone, counter, email, text, and social media, and participate in outreach and financial literacy efforts.

The role focuses on high-quality customer service and accurate financial advice, with regular campus interaction and collaboration with the Office of Financial Support

Qualifications

• Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning.
• Provide day-to-day customer service support via phone, front counter, email, text, social media, and face to face advising in the Office of Financial Support and Scholarships.
• One year of financial aid experience or related higher education or customer service experience.

Responsibilities

• Counsel students and parents on financial aid, costs and planning.
• Provide customer service via multiple channels (phone, email, front desk, text, social media).
• Conduct outreach and financial literacy information sessions for students and families.

Skills

Customer service

Counseling

Financial aid knowledge

Education

Associate’s Degree

Job description

Please see Special Instructions for more details.

The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.

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GENERAL REQUISITION INFORMATION

EEO Statement:

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.

Job Title

Job Grade

Job Grade AS15H

Division

Division Institutional Effectiveness and Student Success

College/Dept

College/Dept Financial Support and Scholarship

Department

Department FS&S

Requisition Number

Requisition Number 2026-00275

FTE (full-time equivalency) 100.00

Work Schedule

Work Schedule M-F 8-5

Does the position provide the opportunity to work Remotely/Telecommuting?

Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity

Appointment Term

Appointment Term 12- 12/12 months

Is this position essential personnel according to the inclement weather policy?

Is this position essential personnel according to the inclement weather policy? No

Pay Information

Pay Information $41,200

Pay Schedule

Pay Schedule Hourly

FLSA Designation

FLSA Designation Non-Exempt

Position Summary

The Financial Support Counselor reports to the Assistant Director, Outreach and support and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, text, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations

Job Duties

Responsibility Area:

Duties:

Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, text, social media, and face to face advising in the Office of Financial Support and Scholarships.

Percentage Of Time

Percentage Of Time 80

Essential Function: Yes

Responsibility Area:

Duties:

Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

Percentage Of Time

Percentage Of Time 20

Essential Function: Yes

Required and Preferred Qualifications

Required Education

Associate’s Degree

Required Experience

One year of financial aid experience, or one year related experience in higher education, or one year experience in customer service.

Required License/Certification

N/A

Required Additional Qualifications:

N/A

Preferred Education

N/A

Preferred Experience

Preferred License/Certification

Preferred Additional Qualifications:

Compliance Requirements

Credit Check

Credit Check Yes

Motor Vehicle Licensing Validity Check

Motor Vehicle Licensing Validity Check No

Pre-employment Physical Request and Assessment

Pre-employment Physical Request and Assessment No

Drug Screen

Drug Screen No

Supplemental Question

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have attained?
  • none
  • High School Diploma/GED
  • Associates Degree
  • Bachelors Degree
  • Master's Degree
  • Doctorate (PhD, MD,EdD, JD etc)