Financial Services Call Center Associate

Northern Trust; Tempe (AZ); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) and pension

Paid time off

Health and welfare benefits

Job summary

Northern Trust in Tempe, AZ, is hiring for a call center-focused role serving account owners and financial institutions. The position emphasizes accurate information delivery, trade support, and timely communication in a fast-paced team environment.

Ideal candidates hold a college degree or related experience, possess strong analytical and organizational abilities, and are comfortable multitasking across several queues and channels. Comprehensive benefits are offered.

Qualifications

• Good oral and written communication skills.
• Basic securities industry knowledge preferred.
• Analytical and problem solving skills required.
• Organizational skills to manage priorities in a fast-paced team.
• A college or university degree and/or relevant work experience preferred.

Responsibilities

• Take inbound calls from account owners and financial institutions.
• Work tasks located in the various call center queues
• Make outbound calls for tasks sent from Ops
• Make outbound calls to provide answers to inbound emails
• Respond to inbound emails when appropriate
• Work with partners from other areas of the bank to provide information or resolve issues
• Make outbound calls or send emails related to RPO or Non-Contact to prevent escheatment
• Special projects assigned by management

Skills

Communication skills

Multitasking

Analytical thinking

Organizational skills

Education

College or University degree

Job description

Northern Trust in Tempe, AZ, is hiring for a call center-focused role serving account owners and financial institutions. The position emphasizes accurate information delivery, trade support, and timely communication in a fast-paced team environment.

Ideal candidates hold a college degree or related experience, possess strong analytical and organizational abilities, and are comfortable multitasking across several queues and channels. Comprehensive benefits are offered.