Financial Services Banker II

TD; Andover (MA); On-site; USD 63,039,000 - 79,515,000; Full time

Job summary

TD Bank is hiring a Banking Associate in Andover, MA. The role involves performing everyday banking transactions, educating customers on TD products, and delivering exceptional service to help customers reach their financial goals.

You will respond to customer needs, open accounts, assist with deposits, and guide customers through digital tools. Candidates should have a high school diploma and customer service experience; some teller training is provided on hire.

Qualifications

• High school diploma or GED
• 1 year experience working with customers or volunteering, military experience preferred
• Demonstrated Customer Service skills preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Teller training and part 1 of platform training upon hire
• Notary License preferred

Responsibilities

• Process customer transactions across teller and platform.
• Educate customers on TD products and services.
• Deliver end-to-end advisory support and proactive recommendations.
• Manage lead generation and referrals to deepen relationships.
• Provide legendary customer service at every interaction and ensure compliance.

Skills

Customer service

Sales advisory

Communication skills

Teller operations

Education

High school diploma or GED

1 year experience working with customers

Demonstrated Customer Service skills

Ability to work during operating hours including evenings weekends holidays

Teller training required on hire

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank is hiring a Banking Associate in Andover, MA. The role involves performing everyday banking transactions, educating customers on TD products, and delivering exceptional service to help customers reach their financial goals.

You will respond to customer needs, open accounts, assist with deposits, and guide customers through digital tools. Candidates should have a high school diploma and customer service experience; some teller training is provided on hire.