Financial Service Specialist 1 - Remote - Arizona

Talentify.io; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company known for its legendary customer service. This fully remote position offers a chance to earn incentives after training and provides a monthly work-from-home subsidy. You will be responsible for handling complex customer inquiries and ensuring a seamless experience for clients. With comprehensive benefits and a supportive work environment, this role is perfect for those passionate about customer service and looking to thrive in a virtual setting. If you have strong communication skills and enjoy problem-solving, this opportunity is ideal for you.

Benefits

Monthly work-from-home subsidy

Comprehensive benefits including Medical/Vision

Dental insurance

Retirement plan

Paid Time Away

Merchandise discount

Employee Assistance Program (EAP)

Qualifications

• 1+ years of experience in customer service.
• Ability to handle a high volume of calls with detail and accuracy.

Responsibilities

• Answer complex inbound account inquiries related to various products.
• Troubleshoot customer inquiries regarding online enrollment and password issues.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible to earn incentives once graduated from training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program (EAP) resources
- Opportunity to work in a fully remote environment
- Join a company with a long-standing reputation for Legendary Customer Service

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, password, and sign-on issues
- Enter and review new account applications from various channels
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests
- Perform other duties as assigned

What is Required (Qualifications):
- 1+ years of experience in customer service
- Ability to handle a high volume of calls with detail and accuracy
- A quiet, distraction-free, secure workspace
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbally and in writing

How to Stand Out (Preferred Qualifications):
- Experience working autonomously in a virtual environment
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate through multiple systems with dual monitors
- Flexibility to work nights and weekends based on department needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."