Financial Service Specialist 1 - Remote - Arizona

Nordstrom; Scottsdale (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative for a fully remote position. This role offers the chance to engage with customers, handle inquiries, and troubleshoot issues related to financial products, all while enjoying the flexibility of working from home. With a supportive work environment and opportunities for career advancement, this position is perfect for those who thrive in a fast-paced setting and are passionate about providing exceptional service. Join a reputable company known for its commitment to customer satisfaction and take your career to the next level.

Benefits

Monthly work-from-home subsidy

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum 1 year of customer service experience required.
• Strong computer skills and ability to manage high call volume.

Responsibilities

• Handle complex inbound account inquiries with financial product knowledge.
• Troubleshoot customer inquiries related to online services.

Skills

Customer Service Experience

Technical Troubleshooting

Analytical Skills

Communication Skills

Tools

Dual Monitors

Multiple Systems Navigation

Job description

Employer Industry: Retail Financial Services

Why consider this job opportunity:

1. Eligible to earn incentives once graduated from training
2. Monthly work-from-home subsidy of $50
3. Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
4. Opportunity for career advancement within a reputable company known for its legendary customer service
5. Fully remote position with flexible scheduling options
6. Supportive work environment that values employees as the most important asset

What to Expect (Job Responsibilities):

1. Handle complex inbound account inquiries using advanced knowledge of various financial products
2. Troubleshoot customer inquiries related to online services and account access
3. Process new account applications from multiple channels, including stores and online
4. Review transactions and manage credit line increase requests and payments
5. Perform additional duties as assigned to support team goals

What is Required (Qualifications):

1. Minimum of 1 year of experience in customer service
2. Ability to manage a high volume of calls accurately while providing excellent customer experience
3. A quiet, distraction-free workspace for remote work
4. Strong computer skills and technical troubleshooting abilities
5. Flexibility to work varying schedules, including nights and weekends

How to Stand Out (Preferred Qualifications):

1. Experience using dual monitors and navigating multiple systems simultaneously
2. Strong analytical, problem-solving, and decision-making skills
3. Excellent verbal and written communication skills with a professional demeanor

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.