Financial Service Specialist 1 - Remote - Arizona

Nordstrom; Chandler (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative for a fully remote position. This role involves managing complex inquiries related to Visa, Retail, and Loyalty Programs while ensuring a high level of customer satisfaction. With a strong focus on professional growth, the company offers a comprehensive benefits package and a monthly work-from-home subsidy. Ideal candidates will possess excellent analytical and problem-solving skills, along with the ability to communicate effectively in a virtual environment. Join a team that values service excellence and fosters a supportive work culture.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits package

Opportunities for professional growth

Flexible scheduling options

Qualifications

• 1+ year experience in customer service with attention to detail.
• Proficient in technical troubleshooting and computer usage.

Responsibilities

• Handle complex inbound account inquiries related to various products.
• Troubleshoot customer inquiries regarding online enrollment and passwords.

Skills

Customer Service Experience

Analytical Skills

Problem-Solving Skills

Technical Troubleshooting

Communication Skills

Tools

Computer Usage

Job description

Employer Industry: Retail Financial Services

Why consider this job opportunity:

1. Eligible to earn incentives after completing training
2. Monthly work-from-home subsidy of $50
3. Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
4. Opportunities for professional growth and development within the organization
5. Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):

1. Handle complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
2. Troubleshoot customer inquiries regarding online enrollment and password issues
3. Enter and review new account applications from various channels
4. Process register referrals, transactions, and credit line increase requests
5. Perform additional duties as assigned by leadership

What is Required (Qualifications):

1. Minimum of 1 year of experience in customer service
2. Ability to manage a high volume of calls with attention to detail
3. A quiet, distraction-free workspace for remote work
4. Proficiency in computer usage and technical troubleshooting
5. Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):

1. Experience working in a virtual environment with minimal supervision
2. Demonstrated ability to communicate clearly and professionally, both verbally and in writing

About the company

An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.