Financial Service Specialist 1 - Remote - Arizona

Nordstrom; Gilbert (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail seeks dedicated customer service representatives to join their fully remote team. In this role, you will manage inquiries related to various financial products while ensuring a high level of customer satisfaction. With a focus on legendary service, you'll have the opportunity to work autonomously in a supportive environment that values your contributions. Enjoy the flexibility of remote work, a comprehensive benefits package, and incentives that reward your commitment to excellence. If you're passionate about helping others and thrive in a virtual setting, this could be the perfect opportunity for you.

Benefits

Work from home subsidy of $50/month

Comprehensive benefits including Medical/Vision, Dental

Paid Time Away

Merchandise discount

Employee Assistance Program (EAP)

Qualifications

• 1+ years of experience in customer service is required.
• Strong self-motivation and ability to work autonomously.

Responsibilities

• Handle complex inbound account inquiries related to various products.
• Troubleshoot customer inquiries regarding online enrollment and sign-on issues.

Skills

Customer Service Experience

Attention to Detail

Technical Troubleshooting

Self-Motivation

Communication Skills

Job description

Employer Industry: Retail

Why consider this job opportunity:

• Eligible to earn incentive pay upon graduation from training
• Work from home subsidy of $50/month
• Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
• Merchandise discount and Employee Assistance Program (EAP) resources
• Fully remote work opportunity with flexible scheduling options
• Opportunity to uphold and promote a tradition of Legendary Customer Service

What to Expect (Job Responsibilities):

• Handle complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
• Troubleshoot customer inquiries regarding online enrollment, password, and sign-on issues
• Enter and review new account applications from various channels, including stores and online
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests
• Perform additional duties as assigned by leadership

What is Required (Qualifications):

• 1+ years of experience in customer service
• Ability to manage a high volume of calls with attention to detail and accuracy
• A quiet, distraction-free, secure workspace
• Strong self-motivation and ability to work autonomously in a virtual environment
• Demonstrated computer experience and technical troubleshooting skills

How to Stand Out (Preferred Qualifications):

• Experience navigating multiple systems simultaneously using dual monitors
• Strong analytical, problem-solving, and decision-making skills
• Excellent verbal and written communication skills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.