Financial Service Representative

Firefighters Community Credit Union; North Ridgeville (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Firefighters Community Credit Union in North Ridgeville, OH is seeking a full-time Financial Service Representative to grow our North Ridgeville branch team. You will provide sales and service to members, process transactions, and help members with basic and advanced financial needs.

The ideal candidate has 2–5 years of related experience, a high school diploma or GED, and strong customer service and cross-selling skills. Join a community-focused team that values service and personal growth.

Qualifications

• 2–5 years of similar or related experience.
• High school diploma or GED.
• Cash handling experience.
• Customer service experience.
• Sales and cross-selling experience.

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Discuss members' current and future financial needs, analyze loan solutions, and provide recommendations.
• Cash handling (teller, vault, ATMs, audits).
• Provide expertise on complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Skills

Customer service

Sales

Cross-selling

Cash handling

Education

High school diploma or GED

Job description

Firefighters Community Credit Union of North Ridgeville, OH is seeking a Financial Service Representative to join our team. Pay: $20.00-$22.00 Per Hour Schedule: Full Time Location: 39287 Center Ridge Rd, North Ridgeville, 44039, OH

Our Opportunity

We're hiring a full time Financial Service Representative to join our growing team! This position will be based in our North Ridgeville branch location.

Who We Are

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are

Our ideal teammate is a brand ambassador who is passionate about serving members. We want to meet candidates who live and breathe customer service and are passionate about helping our members with their immediate and future financial needs. Additionally, the ideal teammate has excellent transportation to move among our branches. Good credit is important to us, as we are a financial institution.

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Discuss members current and future financial needs, analyze possible loan solutions, and provide members with good recommendations that address their needs
• Cash handling (teller, vault, ATMs, audits, etc.)
• Provide expertise on a variety of complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc

Qualifications

• Two years to five years of similar or related experience.
• Education: A high school education or GED.
• Cash handling
• Customer service
• Sales and cross-selling experience
• Minimum of high school diploma or GED

Other

• Working knowledge of regulations relating to the Credit Union.
• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.