Financial Service Representative

Firefighters Community Credit Union; Cleveland (OH); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Short-term disability

Long-term disability

Descripción de la vacante

Firefighters Community Credit Union in Cleveland, OH is seeking a Financial Service Representative (Float) to join our team. The position involves floating among all branches and the Member Contact Center to assist members with banking needs and provide excellent service.

We offer a competitive hourly wage of $20.00-$22.00 with full-time hours and a comprehensive benefits package including medical, dental, vision, a 401(k) match, life insurance, disability coverage, and more.

Formación

• Two years or more of similar or related experience.
• Proficiency with technology including computers, tablets, and general office equipment.
• Cash handling abilities.

Responsabilidades

• Float between six branches (Willoughby, Cleveland-Downtown, Cleveland-West Side, Parma, N. Ridgeville, Wellington) and Member Contact Center as needed.
• Assist members with advanced banking needs including opening/closing accounts and loan assistance, plus fraud support.
• Educate members on products and services such as certificates, IRAs, EFT, and online banking.
• Uncover member needs and cross-sell financial products.

Conocimientos

Customer service

Cash handling

Tech proficiency

Sales experience

Dependable transportation

Descripción del empleo

Firefighters Community Credit Union of Cleveland, OH is seeking a Financial Service Representative (Float) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Pay: $20.00-$22.00 Per Hour
Schedule: Full Time
Location: 2300 St. Clair Ave, Cleveland, Ohio 44114

Our Financial Service Representative (Float) earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability.

Responsibilities

As a Financial Service Representative (Float) you will float between all six of our branches (Willoughby, Cleveland-Downtown, Cleveland-West Side, Parma, N. Ridgeville, and Wellington) And our Member Contact Center on an as needed basis. Your day is spent helping our members in the various branches with higher end financial needs. You thrive in a variable paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.

You’ll assist members with:

• Advanced banking needs including opening and closing accounts, helping our members through the loan process, and facilitating fraud complaints
• Education on products and services that we offer including share certificates, IRAs, electronic funds transfer and online banking
• Uncovering needs and cross-selling financial products

QUALIFICATIONS FOR A FINANCIAL SERVICE REPRESENTATIVE

• Two years or more of similar or related experience
• Proficiency with technology including computers, tablets, and general office equipment
• Cash handling abilities
• Fantastic customer service skills
• Dependable transportation to all our branches (Willoughby, St. Clair Avenue, Emerald Parkway, Parma, N. Ridgeville, and Wellington)
• Previous sales experience is preferred
• Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.

WORK SCHEDULE

This position must be available during all hours that our branches are open. Availability must include Monday thru Friday 7:45am to 5:15pm and Saturdays from 8:15am to 1:15pm.