Financial Service Center Lead — Member Experience & Ops

Fedchoice; Lanham (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

FedChoice in Lanham, MD seeks an Assistant Financial Service Center Manager to oversee FSC operations, supervise staff, and ensure exceptional member service. The role supports branch coordination, cash controls, and promotional activity in alignment with FedChoice’s mission and core values.

The ideal candidate has at least two years in a financial institution and a college degree in business or finance, with strong supervisory and customer-service skills.

Qualifications

• Two years of related experience in a financial institution, with at least one year in a supervisory role.
• Thorough knowledge of Credit Union services and products.
• Familiarity with FSC functions, policies, and procedures.
• Ability to use standard office equipment and Microsoft software.

Responsibilities

• Oversee and direct all FSC operations and staff performance.
• Balance cash and supervise cash controls and deposits.
• Promote service culture and cross-sell Credit Union services.
• Coordinate with branches and departments to meet goals.
• Maintain professional relations with members and vendors.

Skills

Supervisory experience

Financial services knowledge

Customer service

Education

College degree in Business, Finance or related field

High school graduate or equivalent

Tools

Microsoft Office

MS Excel

Job description

FedChoice in Lanham, MD seeks an Assistant Financial Service Center Manager to oversee FSC operations, supervise staff, and ensure exceptional member service. The role supports branch coordination, cash controls, and promotional activity in alignment with FedChoice’s mission and core values.

The ideal candidate has at least two years in a financial institution and a college degree in business or finance, with strong supervisory and customer-service skills.