Assistant Manager, Financial Center - Member Experience

PenFed Credit Union; Dallas (TX); On-site; USD 36,000 - 39,000; Full time

Job summary

PenFed Credit Union in Dallas, Texas is hiring an Assistant Manager, Financial Center to help lead the team at our AAFES Financial Center on site. You will work with the Financial Center Manager to coach staff, drive sales productivity, enhance member experience, and ensure operational soundness.

The role requires at least two years in a financial institution and a year of supervisory experience; associates degree or higher is preferred, and Spanish bilingual skills are valued.

Qualifications

• Minimum of two years’ experience in a financial institution.
• Minimum of one year supervisory experience preferred.
• Associates Degree or higher preferred.
• Bilingual Spanish preferred.
• Notary Public preferred (not applicable for Puerto Rico locations).

Responsibilities

• Co-lead a member-centric environment with accountability for service quality.
• Coach and develop staff by monitoring key performance metrics.
• Support the Financial Center Manager to drive business results.
• Provide training on new products and procedures to teammates.

Skills

Leadership & coaching

Bilingual Spanish

Automation/AI tools familiarity

Education

Associates Degree or higher in related field

Tools

Salesforce

PenTeller

Knowledge

Hogan

Job description

PenFed Credit Union in Dallas, Texas is hiring an Assistant Manager, Financial Center to help lead the team at our AAFES Financial Center on site. You will work with the Financial Center Manager to coach staff, drive sales productivity, enhance member experience, and ensure operational soundness.

The role requires at least two years in a financial institution and a year of supervisory experience; associates degree or higher is preferred, and Spanish bilingual skills are valued.