Financial Operations & Customer Service Manager

Kentucky Community and Technical College System; Elizabethtown (KY); On-site; USD 55,000 - 56,000; Full time

Job summary

Elizabethtown Community & Technical College seeks a Business Office Customer Service Manager to lead the Business Office operations, including customer service, budgeting, financial reporting, staff supervision, and compliance. Supervises cash handling, student accounts, and front-end customer service to ensure accurate, timely services.

The role is on-site at Elizabethtown CTC for a 12-month term and requires strong communication, attention to detail, and the ability to manage multiple tasks

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 2–4 years of relevant experience.
• Strong knowledge of word processing, databases, and spreadsheet applications.
• Excellent communication and ability to work under pressure.
• Maintain accurate records and confidentiality.

Responsibilities

• Coordinates customer service operations for the Business Office, including student interactions, office coverage, debt collection, bill processing, and overall customer service quality.
• Oversees and administers the Fresh Start Program and payroll budgeting functions.
• Enters personnel budget lines in PeopleSoft Financials for the annual budget cycle.
• Tracks and reports annual salary savings to the Vice Chancellor of Finance.
• Maintains and updates PeopleSoft Budget Headers and Weekly Report Holders for accounting chart strings.
• Manages payroll budgeting processes and reconciliation of scholarship funds as needed.
• Supervises Business Office work-study positions and staff, ensuring compliance with financial aid regulations.

Skills

Word processing

Databases

Spreadsheets

Education

Bachelor's degree or equivalent experience

Tools

PeopleSoft Financials

Job description

Elizabethtown Community & Technical College seeks a Business Office Customer Service Manager to lead the Business Office operations, including customer service, budgeting, financial reporting, staff supervision, and compliance. Supervises cash handling, student accounts, and front-end customer service to ensure accurate, timely services.

The role is on-site at Elizabethtown CTC for a 12-month term and requires strong communication, attention to detail, and the ability to manage multiple tasks