Financial Operations & Client Services Associate

eTeam; Baltimore (MD); Hybrid; USD 60,000 - 80,000; Full time

Job summary

eTeam is seeking a Financial Operation Support in Baltimore, MD for a 12-month hybrid contract. The role requires a Bachelor's degree and involves serving as a primary contact for client inquiries and operational issues within a fast-paced environment.

You'll work with Operations, Sales, Trading, and Technology teams, deepening knowledge of futures and derivatives operations, along with trade breaks, reconciliations, and reporting.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Team-oriented mindset with a willingness to learn and adapt.

Responsibilities

• Support a portfolio of clients with day-to-day operational inquiries.
• Build and maintain strong client relationships with responsive service.
• Collaborate with Operations, Sales, Trading, and Technology teams.
• Learn futures and derivatives product and clearing processes.
• Assist with trade breaks, margin inquiries, cash movements, and reconciliations.
• Monitor daily workflows for accuracy and timely resolution.
• Support risk and control processes and escalate issues.
• Suggest process improvements and efficiencies.
• Participate in client meetings and internal discussions.
• Collaborate with global teams to ensure a seamless client experience.
• Stay informed on industry and regulatory developments.
• Maintain documentation and reporting to support excellence.

Skills

Communication skills

Attention to detail

Multitasking

Team player

Problem solving

Education

Bachelor's degree

Tools

Excel

Power BI

VBA

Python

Alteryx

Power Automate

Job description

eTeam is seeking a Financial Operation Support in Baltimore, MD for a 12-month hybrid contract. The role requires a Bachelor's degree and involves serving as a primary contact for client inquiries and operational issues within a fast-paced environment.

You'll work with Operations, Sales, Trading, and Technology teams, deepening knowledge of futures and derivatives operations, along with trade breaks, reconciliations, and reporting.