Finance Member Services Associate - Hybrid Growth

The Agora Companies; Baltimore (MD); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) matching

Paid holidays

Casual dress code

Job summary

The Agora Companies in Baltimore is seeking a full-time Member Services Associate for a hybrid role that blends in-office teamwork with remote flexibility. You will assist members while learning from respected former Wall Street brokers in a finance-focused setting.

This role offers hands-on experience in customer support, publications information, and account options, with opportunities to grow in a dynamic, fast-moving environment.

Qualifications

• 1–2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.
• The drive to thrive in a fast-paced environment while working both independently and collaboratively.
• Eagerness to learn, grow, and be coached.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience.
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about our publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning mindset

Job description

The Agora Companies in Baltimore is seeking a full-time Member Services Associate for a hybrid role that blends in-office teamwork with remote flexibility. You will assist members while learning from respected former Wall Street brokers in a finance-focused setting.

This role offers hands-on experience in customer support, publications information, and account options, with opportunities to grow in a dynamic, fast-moving environment.