Financial & Managed Print Operations Manager

Virginia Commonwealth University; Richmond (VA); On-site; USD 72,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Paid annual and holiday leave

Retirement planning

Tuition benefits

Employee discounts

Job summary

Virginia Commonwealth University (VCU) Technology Services is seeking an experienced Financial & Managed Print Operations Manager to lead daily billing and customer service for telecommunications and managed print services. The role supports VCU and VCU Health with oversight of purchasing and inventory management, while driving process improvements and service reliability.

The position is fully remote (Eastern Time Zone) with potential on-site meetings; expects 40 hours weekly and an exempt

Qualifications

• Associate or Bachelor’s degree in accounting, finance, business, or a related field; or an equivalent combination of education, training and relevant experience.
• Working knowledge of billing systems, financial and operational processes, and proficiency with ticketing systems, billing platforms, spreadsheets, databases, email, and document creation and editing applications (i.e., Microsoft Excel and Word).
• Strong analytical and problem-solving skills, including the ability to identify billing discrepancies and operational inefficiencies.
• Demonstrated ability to organize, prioritize and manage multiple tasks in a fast paced, ticket driven environment while meeting deadlines with accuracy and adapting to changing priorities.
• Experience supervising, training and supporting staff while managing daily workflows
• Demonstrated experience managing or supporting customer inquiries, service requests, and billing processes including billing issue resolution in a customer-focused environment
• Ability to work independently and effectively in a remote environment while remaining highly responsive and accountable during scheduled work hours, and to exercise sound judgment, and proactively identify and recommend process improvements.
• Strong written and verbal communication skills, with the ability to explain billing, service and procedural information to diverse customer groups and management.
• Ability to work collaboratively with internal stakeholders and service partners in a complex organization.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds.

Responsibilities

• The Financial & Managed Print Operations Manager oversees the daily billing and customer service operations for telecommunications and managed print services, ensuring accurate billing, responsive customer support and reliable service delivery.
• Reporting to the Senior Manager, Business Operations and Managed Print Services, this position manages billing operational processes that support customer facing services for VCU and VCU Health and provides operational oversight of purchasing and inventory management activities.
• The role ensures accurate and timely billing and delivery of high-quality customer service to VCU and VCU Health units.
• The position supervises the managed print operations daily workflow and trouble-reporting services.
• The Financial & Managed Print Operations Manager ensures operational efficiency, consistency in service delivery and effective resolution of customer inquiries and issues.
• The work location is virtual, but requires the employee to live in the Eastern Time Zone; may call for flexible hours and on-site meetings as needed.

Skills

Billing systems knowledge

Analytical skills

Problem-solving

Multitasking

Remote work capability

Communication skills

Collaboration

Professionalism

Education

Associate or Bachelor’s degree in accounting, finance, business, or related field

Tools

Microsoft Excel

Microsoft Word

Ticketing systems

Billing platforms

Databases

Spreadsheets

Job description

Advertising Summary

VCU Telecommunications Services isseeking an experienced Financial & Managed Print OperationsManager to join our team. This position provides operationalleadership for billing, customer service, and managed printservices, working closely with stakeholders across the universityand health system partners to ensure efficient operations,exceptional customer support, and reliable service delivery.

Unit

Technology Services

Department

Telecommunications Services

Department Summary

Virginia Commonwealth University(VCU) Technology Services is a central IT organization supportingthe academic, research, and administrative missions of theuniversity. Technology Services provides scalable, secure, andinnovative technology solutions to all VCU units.

Duties & Responsibilities

The Financial & Managed Print Operations Manager oversees thedaily billing and customer service operations fortelecommunications and managed print services, ensuring accuratebilling, responsive customer support and reliable service delivery. Reporting to the Senior Manager, Business Operations and ManagedPrint Services, this position manages billing operational processesthat support customer facing services for VCU and VCU Health andprovides operational oversight of purchasing and inventorymanagement activities. The role ensures accurate and timely billingand delivery of high-quality customer service to VCU and VCU Healthunits. The position supervises the managed print operations dailyworkflow and trouble-reporting services. The Financial &Managed Print Operations Manager ensures operational efficiency,consistency in service delivery and effective resolution ofcustomer inquiries and issues. While overall business strategy,rate setting, long-term financial planning and departmentalbudgeting are led by the Senior Manager, Business Operations &Managed Print Services, this position plays a key role in executingthose strategies through effective billing operations, customerservice leadership and continuous improvement of operationalprocesses.

The work location is virtual, but requires the employee to live inthe Eastern Time Zone. This position may call for flexible hoursbased on business needs and to support occasional on-site meetings,customer engagements and/or attend professional developmentopportunities.

Minimum Qualifications

• Associate or Bachelor’s degree in accounting, finance,business, or a related field; or an equivalent combination ofeducation, training and relevant experience.
• Working knowledge of billing systems, financial and operationalprocesses, and proficiency with ticketing systems, billingplatforms, spreadsheets, databases, email, and document creationand editing applications (i.e., Microsoft Excel and Word).
• Strong analytical and problem-solving skills, including theability to identify billing discrepancies and operationalinefficiencies.
• Demonstrated ability to organize, prioritize and managemultiple tasks in a fast paced, ticket driven environment whilemeeting deadlines with accuracy and adapting to changingpriorities.
• Experience supervising, training and supporting staff whilemanaging daily workflows
• Demonstrated experience managing or supporting customerinquiries, service requests, and billing processes includingbilling issue resolution in a customer-focused environment
• Ability to work independently and effectively in a remoteenvironment while remaining highly responsive and accountableduring scheduled work hours, and to exercise sound judgment, andproactively identify and recommend process improvements.
• Strong written and verbal communication skills, with theability to explain billing, service and procedural information todiverse customer groups and management.
• Ability to work collaboratively with internal stakeholders andservice partners in a complex organization.
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds.

Preferred Qualifications

• Experience supporting billing, customer service operations, oradministrative functions in a telecommunications, IT orservice-based environment.
• Experience in higher education, healthcare or complexmulti-entity organizations.
• Familiarity with telecommunications services or managed printprograms.
• Familiarity with purchasing and inventory managementprocesses.

Salary Range

$72,300 - $112,000

Benefits

All full-time university staff are eligible forVCU’s robust benefits package that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status

Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

Yes

Flexible Work Arrangement

Fully Remote

University Job Title

1832B - Manager FS 2-3

Contact Information

Contact Name: MaryTeller

Contact Email: [e-mail]