Financial Counselor - Part Time

Ascension Saint Thomas Behavioral Health Hospital; Nashville (TN); On-site; USD 38,000 - 50,000; Full time

Job summary

Ascension Saint Thomas Behavioral Health Hospital is seeking a billing and insurance verification specialist to ensure accurate documentation of patient benefits and payments. The role involves counseling patients, collecting out-of-pocket amounts, and processing financial assistance requests in a hospital setting.

Responsibilities include auditing admission packets, updating logs, and coordinating with leadership to secure payments while maintaining compliant financial disclosures.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in a related field required.
• Extensive knowledge of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits and patient demographics in the patient accounting system.
• Provide financial counseling and collect out-of-pocket amounts; communicate benefits and financial obligations to patients and guarantors.
• Complete financial disclosure paperwork for patients requesting assistance, including income and expense verification.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Complete promissory notes for patients requesting payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret system data, determine appropriate actions, and initiate time-sensitive and strategic steps to secure payment.

Skills

Insurance verification

Billing and collections

Financial counseling

Education

High school diploma or equivalent

Job description

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Essential Functions

• Audit admission packets and verify benefits along with all patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors and collect out‑of‑pocket amounts (deductibles, copays, exhausted days, etc.). Communicate benefits and financial obligations to patients and guarantors.
• Complete financial disclosure paperwork for patients requesting assistance, including income and expense verification.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Complete promissory notes for patients requesting payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret system data, determine appropriate actions, and initiate time‑sensitive and strategic steps to secure payment.

Other Functions

• Perform other functions and tasks as assigned.

Education / Experience / Skill Requirements

• High school diploma or equivalent required.
• Three or more years' experience in a related field required.
• Extensive knowledge of Commercial Insurance and Medicare/Medicaid required.

Licenses / Designations / Certifications

• Not applicable.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g., emergencies, changes in workload, rush jobs or technological developments) dictate.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.