Financial Counselor

Crestwyn Behavioral Health; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long-Term Disability

401k Plan

FSA / HSA

Employee Assistance Program

Tuition Reimbursement

Growth Opportunities

Paid Time Off

Job summary

Crestwyn Behavioral Health in Memphis is seeking an experienced professional to manage insurance verification, billing, and collections with accuracy and timeliness.

You will audit admission packets and verify benefits in the patient accounting system, provide financial counseling, and handle collection activities to support timely payments and patient financial responsibilities.

Qualifications

• High school diploma or equivalent.
• Three or more years' experience in related field.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits in the patient accounting system.
• Provide financial counseling to patients and guarantors; collect out-of-pocket costs.
• Complete financial disclosure paperwork for patients requesting assistance.
• Complete adjustment forms for charity or administrative adjustments.
• Prepare promissory notes for patients requesting payment arrangements.
• Update daily upfront collection log, charity log and admin adjustment log; review weekly with leadership.
• Gather and interpret data from the system to determine actions for timely payment.

Skills

Experience in related field

Commercial Insurance knowledge

Medicare/Medicaid knowledge

Education

High school diploma or equivalent

Job description

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Benefits

• Medical, Dental and Vision insurance
• Life insurance
• Short Term and Long Disability
• 401(k) retirement savings plan with company match
• FSA and HSA
• Employee Assistance Program
• Tuition Reimbursement Program
• Growth Opportunities
• Paid time off

Essential Functions

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Other Functions

• Perform other functions and tasks as assigned.

Licenses/Designations/Certifications

• Not applicable

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

CRSTYN