Financial Counselor

Salinas Valley Health; United States; On-site; USD 40,000 - 48,000; Full time

Job summary

Salinas Valley Health in the United States is seeking a Patient Financial Services specialist to compose and type letters, collect payments for pre-registered and discharged patients, and answer inquiries with accuracy and courtesy. The role emphasizes familiarity with medical terminology and government programs.

You will enter comments in the computer system, review unpaid accounts, greet patients, coordinate charity care options, and refer accounts when needed.

Qualifications

• One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Responsibilities

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.
• Follows up with responsible parties and third-party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Skills

Collection experience

Medical terminology

Customer service

Data entry

Education

High school diploma or GED

Tools

Billing software

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Patient Financial Services

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.
• Follows up with responsible parties and third-party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Education:

Work requires knowledge generally acquired through a high school education or GED.

Licensure:

None.

Experience:

One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Pay Range:

The hourly rate for this position is $29.47 - $35.47. The range displayed on this job posting reflects the target for new hire salaries for this position

Job Specifications:

• Union: NUHW
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!