Financial Counselor

Talentify; Salinas (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

Talentify is seeking a Patient Financial Services professional to evaluate patients’ ability to pay, arrange payment plans, and follow up on non-payments. The role supports pre-registered and discharged patients, interfaces with collection agencies when necessary, and assists with charity care options.

Strong medical terminology and billing knowledge are essential. The position requires a high school diploma or GED, 1+ year of related experience, and robust computer skills.

Qualifications

• High school education or GED required.
• 1+ year(s) of collection or organized business office experience, including medical terminology, computer experience, general billing and government program knowledge.

Responsibilities

• Evaluates patient’s ability to pay; arranges payment schedules.
• Follows up with responsible parties for non-payment of bills and exhausted collection efforts.
• Provides patients with alternative resources to finance hospitalization.
• Interprets for non-English speaking patients/public.
• Receives and reviews all admissions with self-pay portion for potential third-party coverage.
• Maintains records and files; enters comments into the system.
• Answers inquiries accurately and courteously.

Skills

Collection experience

Billing knowledge

Medical terminology

Computer skills

Customer service

Education

High school diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:

Patient Financial Services

Works under the supervision of the Business Services Coordinator. Evaluates patient’s ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third-party governmental coverage.
• Follows up with responsible parties and third-party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Education: Work requires knowledge generally acquired through a high school education or GED.

Licensure: None.

Experience: One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Pay Range: The hourly rate for this position is $29.47 - $35.47. The range displayed on this job posting reflects the target for new hire salaries for this position

Job Specifications:

• Union: NUHW
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!