Financial Counselor

Western Missouri Medical Center; Warrensburg (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Western Missouri Medical Center is hiring a Patient Financial Advocate to help patients understand financial obligations and identify solutions for timely payment while maintaining access to care.

The role includes verifying insurance, communicating estimates, presenting payment options, and supporting departments with cost questions. Strong customer service and knowledge of billing policies are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year medical billing/collections experience preferred.
• Understanding of Fair Lending guidelines and collection policies.
• Ability to follow hospital/clinic policies and practices.

Responsibilities

• Greet patients using AIDET on the phone or in person.
• Verify insurance coverage and eligibility.
• Generate and communicate patient estimates prior to appointments.
• Screen patients for Financial Assistance.
• Advise patients of CoPays, Coinsurance and/or Deductible amounts and request deposits prior to appointments.
• Provide patients with payment plan options including plans with Clear Balance.
• Return messages before 3:30 PM Mon–Fri within 2 hours.
• Assist departments and clinics with cost of services questions.
• Handle inquiries after identity verification.
• Maintain a positive rapport with customers.
• Handle telephone and email communications appropriately.
• Support the Medical Center’s Mission/Vision/Philosophy positively.

Skills

AIDET communication

Insurance verification

Patient billing/collections

Customer service

Education

High school diploma or equivalent

1 year medical billing/collections experience

Job description

PURPOSE STATEMENT

This position is responsible for serving as a patient advocate by helping patients understand their financial obligations and identifying solutions that support timely payment while maintaining access to care.

Job Type
Full-time

Description

PURPOSE STATEMENT

This position is responsible for serving as a patient advocate by helping patients understand their financial obligations and identifying solutions that support timely payment while maintaining access to care.

Essential Functions

• Use AIDET when greeting patients/customers either on the phone or in person.
• Verify insurance coverage and eligibility.
• Generate and communicate patient estimates prior to their scheduled appointment.
• Screening patients for Financial Assistance.
• Advising patients of any CoPays, Coinsurance and/or Deductible amounts and requesting deposits prior to their scheduled appointments.
• Providing patients with different payment plan options including payment plans with Clear Balance.
• All messages left before 3:30PM Monday through Friday must be returned within 2 hours.
• Assist departments and clinics with questions regarding cost of services.
• Handle inquiries from patients/customers as needed after identification has been verified.
• Assist co-workers as needed/requested.
• Maintain a positive rapport with all customers.
• Appropriately handles telephone and email communications.
• Support the Medical Center’s Mission/Vision/Philosophy positively.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Previous medical billing/collecting experience required, minimum of 1 year of experience preferred.
• Good understanding of Fair Lending guidelines and collection policies.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

Physical/Mental Requirements

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.