Financial Counselor

Vitruvian Health; Cleveland (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Vitruvian Health in Cleveland, TN seeks a Billing Specialist to explain financial responsibilities, guide payment options, and liaise with patients and families.

You will counsel on insurance benefits, advocate with carriers, and assist with pre-payments while addressing registration and billing policy issues.

Requires 2–4 years in healthcare or customer service; strong communication, accuracy, and teamwork are essential.

Qualifications

• High school diploma required; college courses preferred.
• 2–4 years of experience in healthcare, hospital, medical office, or customer service.
• Strong communication skills, and ability to work independently with minimal supervision.
• Proficiency in medical A/R software; MS Word, Excel, and PowerPoint.

Responsibilities

• Explain financial responsibilities for services, payments, and collections to patients.
• Act as liaison between patients, families, and the organization.
• Counsel patients on insurance benefits and alternative payment options.
• Advocate for patients with insurance carriers and assist with pre-payments.
• Identify and resolve issues related to registration, billing, and policies.

Skills

Communication skills

Time management

Problem solving

Attention to detail

A/R software knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Education

High school diploma

College coursework preferred

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.

Excellence. Every person. Every time.

JOB SUMMARY

Explains financial responsibilities for services received payment options and collection procedures to patients and/or parties responsible for payment. Acts as a liaison between patients, patients’ relatives and the healthcare organization. Counsel patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate. Acts as an advocate for the patient with insurance carriers. Assists with the collection of pre-payments. Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, government regulations and HMC policies and procesures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Communication may take place via mail, email or telephone but primarily in person.

JOB QUALIFICATIONS

Education: Completion of a high school diploma. College level courses preferred.

Licensure : N/A

Experience: 2 to 4 years experience in the field or equivalent experience in a hospital, medical office or customer service setting.

Skills: Excellent oral and written communication skills to effectively interact with internal and external customers. Must be able to resolve problems independently, with little management oversight. Ability to interpret and follow oral and written instructions, policies, guidelines and standards. Ability to use good judgment in the absence of formal guidelines, policies or procedures. Ability to prioritize and manage time effectively. Working knowledge of medical A/R software programs, Word, Excel and PowerPoint. Must be detail oriented and able to demonstrate competence in basic math concepts.