Financial Counselor

Bradley Medical Center, LLC; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Vitruvian Health in the United States is seeking a skilled billing counselor to explain financial responsibilities for services and payment options to patients. The role acts as a liaison between patients, families, and the healthcare organization, and guides patients on insurance benefits and alternative funding sources.

Responsibilities include assisting with pre-payments and resolving billing issues, ensuring compliance with policies and regulations.

Qualifications

• High school diploma required; college courses preferred.
• 2–4 years of hospital, medical office, or customer service experience.
• Strong communication and problem-solving abilities; detail oriented.

Responsibilities

• Explain financial responsibilities for services and payment options to patients.
• Act as liaison between patients, families and the healthcare organization.
• Counsel patients on insurance benefits and alternative funding sources.
• Assist with pre-payment collection and resolve billing issues.

Skills

Communication skills

Problem solving

Attention to detail

Time management

Education

High school diploma

Tools

Medical A/R software

Word

Excel

PowerPoint

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.

JOB SUMMARY

Explains financial responsibilities for services received payment options and collection procedures to patients and/or parties responsible for payment. Acts as a liaison between patients, patients’ relatives and the healthcare organization. Counsel patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate. Acts as an advocate for the patient with insurance carriers. Assists with the collection of pre-payments. Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, government regulations and HMC policies and procesures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Communication may take place via mail, email or telephone but primarily in person.

JOB QUALIFICATIONS

• Education: Completion of a high school diploma. College level courses preferred.
• Licensure: N/A
• Experience: 2 to 4 years experience in the field or equivalent experience in a hospital, medical office or customer service setting.
• Skills: Excellent oral and written communication skills to effectively interact with internal and external customers. Must be able to resolve problems independently, with little management oversight. Ability to interpret and follow oral and written instructions, policies, guidelines and standards. Ability to use good judgment in the absence of formal guidelines, policies or procedures. Ability to prioritize and manage time effectively. Working knowledge of medical A/R software programs, Word, Excel and PowerPoint. Must be detail oriented and able to demonstrate competence in basic math concepts.

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.