Patient Access Supervisor - Westside ED - FT

Vitruvian-Health; Cleveland (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Vitruvian Health is seeking a Patient Access Supervisor to plan, organize, supervise and improve daily department operations. The role guides staff, provides feedback, and ensures adherence to Revenue Cycle guidelines and policies.

Ideal candidates have 4+ years in healthcare with public-facing roles, 5+ years in Patient Access, and 2+ years in supervision, plus strong interpersonal and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.

Responsibilities

• Plans, organizes, supervises, monitors and improves day-to-day activities of the department.
• Leads, motivates and coaches patient financial services staff.
• Provides feedback to associates and identifies training needs.
• Ensures compliance with guidelines and regulations within the Revenue Cycle.
• Develops measures and evaluates performance to improve services and patient satisfaction.

Job description

Who We AreAt Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.Our LegacyFormerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.Our ValuesOur core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.Your Career With UsJoin us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.Excellence. Every person. Every time.JOB SUMMARYPlans, organizes, supervises, monitors and improves the day-to-day, and short-term activities of the department. Leads, motivates and coaches individuals on the patient financial services team. Provides consistent and constructive feedback to associates. Trains, develops or identifies associate’s training needs and resource needs, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department. Recommends promotions and terminations, etc. Uses specialized knowledge of guidelines and regulations to provide guidance and advise to customers. Ensures department and related company activities are in compliance. Supervises, coordinates, and performs a wide range of activities within Patient Access Services which includes hospital admissions and discharge, ED registrations, bed control, census reporting, pre-registration, insurance verification, pre-certification, patient payment estimation, up front cash collections and order entry. Assists with planning, developing and administering departmental procedures, policies and standards, ensures organization policies and procedures are communicated and practiced. Develops appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve services and associates. Establishes and maintains positive business relationships internally and externally to ensure effective and efficient coordination of services to promote department goals. Supervisor must be a champion for improving Patient Satisfaction and a leader for Service Excellence.JOB QUALIFICATIONSEducation: High school diploma or equivalent required, Bachelor’s degree in Business or related field of study preferred.Licensure : N/AExperience: Four plus years experience in a healthcare facility having direct public contact and experience working with health care insurance carriers. Five plus years in Patient Access preferred. Two plus years in a supervisory or lead role preferred.Skills: Excellent interpersonal and organizational skills. Demonstrated leadership abilities. Thorough understanding of the Revenue Cycle and the role and responsibilities of Patient Access within the Revenue Cycle. Ability to receive and express detailed information through oral and written communication. Proficient at Microsoft Office (Email, Word, Excel).Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence formalized guidelines and procedures.