Financial Concierge & Relationship Builder

Huntington; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other products, and handling transactions with accuracy and care.

This role emphasizes customer service, relationship building, and adherence to bank policies. Office-based position with potential flexible arrangements; all applicants must be authorized to work in

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Cash handling

Technology

Education

High school diploma or GED

Bachelor's degree

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposits and other products, and handling transactions with accuracy and care.

This role emphasizes customer service, relationship building, and adherence to bank policies. Office-based position with potential flexible arrangements; all applicants must be authorized to work in