Financial Concierge & Relationship Builder

Huntington-Bank; Navarre (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals and needs, and by recommending appropriate deposits and banking products.

You will process transactions accurately, balance daily, educate customers on deposit products, and refer to other bank areas to deepen relationships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales process

Banking knowledge

Relationship management

Cash handling

Tech proficiency

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help retain and grow consumer and business relationships by identifying goals and needs, and by recommending appropriate deposits and banking products.

You will process transactions accurately, balance daily, educate customers on deposit products, and refer to other bank areas to deepen relationships.