Financial Center Leader: Elevate Client Experience & Ops

Bank of America; Illinois; On-site; USD 40,000 - 54,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a busy financial center and collaborate with senior team members to ensure operational excellence and strong client experiences. You will oversee teller line operations, enforce policies, and drive performance improvements for the center.

The role requires a proactive leader who can schedule and guide staff, manage priorities, and ensure compliance with laws and regulations while delivering outstanding client service in a dynamic

Qualifications

• Enthusiastic self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Identifies solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Learns and adapts to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, may be scheduled at any financial center location within a reasonable distance

Responsibilities

• Manages client traffic, engaging and appropriately routing clients and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a busy financial center and collaborate with senior team members to ensure operational excellence and strong client experiences. You will oversee teller line operations, enforce policies, and drive performance improvements for the center.

The role requires a proactive leader who can schedule and guide staff, manage priorities, and ensure compliance with laws and regulations while delivering outstanding client service in a dynamic