Financial Center Leader: Client Experience & Growth

Bank of America Corporation; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America Corporation is seeking a Branch Manager to lead a financial center and its team, driving a client-centric and compliant culture. You will own daily operations, coach staff, and ensure strong results while delivering exceptional service to clients across the market.

The role emphasizes talent development, process discipline, and collaboration with leadership to meet business goals and risk guidelines. Weekend or extended hours may be required at a nearby center.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Ability to collaborate and build strong relationships.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Drives operational excellence by engaging employees on business strategy.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking a Branch Manager to lead a financial center and its team, driving a client-centric and compliant culture. You will own daily operations, coach staff, and ensure strong results while delivering exceptional service to clients across the market.

The role emphasizes talent development, process discipline, and collaboration with leadership to meet business goals and risk guidelines. Weekend or extended hours may be required at a nearby center.