Financial Center Leader

94-1687665 Bank of America, National Association; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Bank Center Manager to oversee a financial center and its staff, ensuring an owner mindset, client-centric culture, and strong risk discipline. You will drive talent development, optimize client flow, coaching, and performance management to deliver exemplary service and business results.

The role emphasizes leadership in a high-volume setting with weekend/extended hours as needed, maintaining compliance, and fostering a collaborative, inclusive environment.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients and can resolve problems independently or with others
• Communicates effectively and confidently with all clients
• Learns and adapts to new information and technology platforms
• Applies critical thinking to meet clients' needs
• Follows established processes to do what is right for clients and the bank
• Manages time and capacity efficiently
• Can handle complexity, prioritize, delegate and execute in a fast-paced environment
• Interprets performance results and drives improvements
• Able to work weekends and/or extended hours at any center within a reasonable distance

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities: inclusion champion, process/data, communication of why and results, risk management, people coaching, financial stewardship, talent development, and delivery of business outcomes

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Bank Center Manager to oversee a financial center and its staff, ensuring an owner mindset, client-centric culture, and strong risk discipline. You will drive talent development, optimize client flow, coaching, and performance management to deliver exemplary service and business results.

The role emphasizes leadership in a high-volume setting with weekend/extended hours as needed, maintaining compliance, and fostering a collaborative, inclusive environment.