Financial Center Lead - Client Service & Cash Ops

Hancock Whitney; Mobile (AL); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Hancock Whitney in the United States seeks a Financial Center Supervisor to reinforce an efficient operation, deliver superior client service, and manage cash handling and risk controls. You will lead teller teams, coordinate staffing, and guide associates in line with bank policies while engaging clients to uncover financial needs.

The role emphasizes risk-aware service delivery, cross-functional collaboration, and the use of digital channels to enhance the customer experience.

Qualifications

• High School Diploma or GED is required.
• 3 years of cash handling and customer service in retail or branch banking, or a Bachelor's degree and 1 year of cash handling and customer service.
• MS Office knowledge (Word, Excel, Outlook).
• Ability to navigate multiple computer systems and applications.
• NMLS registration under SAFE Act is required (background check).
• Working knowledge of banking laws and regulations.

Responsabilités

• Performs morning operational huddles.
• Staffing, scheduling, and duty assignments to ensure efficient operation of the financial center.
• Guides associates regarding teller transactions and reinforces policy and procedure.
• Assists with opening/closing vault, Night Depository, and balancing cash.
• Mitigates operational loss by managing cash limits and overrides.
• Researches and resolves client issues.
• Supports risk management through dual control procedures.
• Operates ATM, cash recycler, currency counters, and coin sorters.
• Models professional service and lobby management.
• Manages existing clients and prospects with meetings/calls to identify needs and present solutions.
• Educates clients on digital channels and self-service options.
• Refs clients to partners for specialized needs; identifies sales opportunities to build pipeline.
• Ensures compliance with policies, procedures, and regulatory requirements.

Connaissances

Communication

Customer service

Problem solving

Teamwork

Adaptability

Compliance

Tech literacy

Multitasking

Formation

High School Diploma or GED

Bachelor's degree + 1 year cash handling

NMLS registration (SAFE Act)

Outils

Microsoft Office

Description du poste

Hancock Whitney in the United States seeks a Financial Center Supervisor to reinforce an efficient operation, deliver superior client service, and manage cash handling and risk controls. You will lead teller teams, coordinate staffing, and guide associates in line with bank policies while engaging clients to uncover financial needs.

The role emphasizes risk-aware service delivery, cross-functional collaboration, and the use of digital channels to enhance the customer experience.