Financial Center Leader: Client Solutions & Operations

Hancock Whitney Corp.; Mobile (AL); On-site; USD 48,000 - 64,000; Full time

Job summary

Hancock Whitney Corp. in Mobile, AL seeks a Financial Center Supervisor to ensure solid operations, manage cash, and deliver superior client service while building client relationships and guiding tellers.

The role emphasizes risk management, regulatory compliance, staff supervision, and leveraging technology to offer self-service options and digital channels. Strong cash handling and customer service experience is required.

Qualifications

• 3 years of cash handling and customer service in retail or branch banking, or a Bachelor’s degree with 1 year cash handling experience.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Understanding of banking laws and risk management practices.

Responsibilities

• Performs morning operational huddles and staff coordination for efficient branch operation.
• Guides tellers on transactions and enforces policy and procedures.
• Balances cash items, opens/closes vault, and manages night depository tasks.
• Mitigates operational loss through proper cash limits, overrides, and outage resolution.
• Builds client relationships, identifies financial needs, and tailors product solutions.
• Drives sales opportunities and maintains a strong client pipeline.

Skills

Cash handling

Customer service

Leadership

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree

Tools

NMLS system

Job description

Hancock Whitney Corp. in Mobile, AL seeks a Financial Center Supervisor to ensure solid operations, manage cash, and deliver superior client service while building client relationships and guiding tellers.

The role emphasizes risk management, regulatory compliance, staff supervision, and leveraging technology to offer self-service options and digital channels. Strong cash handling and customer service experience is required.