Financial Center Lead: Client Experience & Operations

Bank of America; Tyler (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is hiring for a Financial Center Manager to lead daily operations across a banking center in Tyler, TX. You’ll supervise teller activities, ensure policy adherence and drive overall performance while maintaining compliance with applicable laws and regulations.

The role emphasizes leadership, client-focused service, and collaboration with senior team members to deliver excellent financial center results. Weekend/extended hours may be required.

Qualifications

• Enthusiastic self-starter with strong work ethic focused on client results.
• Collaborates effectively and builds relationships.
• Delivers client experiences that improve financial lives.
• Identifies solutions and resolves problems independently.
• Communicates effectively with clients.
• Learns new information and adapts to platforms.
• Strong critical thinking and problem-solving.
• Follows processes and complies with laws and regulations.
• Manages complexity, prioritizes, delegates and executes in fast-paced environment.
• Available to work weekends or extended hours at various centers.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service

Leadership

Performance Management

Problem Solving

Team Leadership

Prioritization

Risk Management

Recruiting

Sales Performance

Inclusive Leadership

Operations Management

Communication

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a Financial Center Manager to lead daily operations across a banking center in Tyler, TX. You’ll supervise teller activities, ensure policy adherence and drive overall performance while maintaining compliance with applicable laws and regulations.

The role emphasizes leadership, client-focused service, and collaboration with senior team members to deliver excellent financial center results. Weekend/extended hours may be required.