Financial Center Assistant Manager — Client Experience Leader

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

Bank of America in Jacksonville, FL, is looking for a Financial Center Manager to oversee teller operations, ensure policy compliance, and drive branch performance while delivering a world-class client experience.

You will lead and coach teammates, manage complex priorities, and align daily activities with business goals in a fast-paced environment. Some weekends or extended hours and travel within a reasonable distance may be required.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively and builds relationships.
• Communicates effectively with clients and adapts to new information.
• Learns new technology platforms and uses critical thinking to solve problems.
• Adheres to laws, regulations and banking procedures.

Responsibilities

• Manages client traffic and routes clients to optimize experience.
• Drives business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and executes effectively.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Jacksonville, FL, is looking for a Financial Center Manager to oversee teller operations, ensure policy compliance, and drive branch performance while delivering a world-class client experience.

You will lead and coach teammates, manage complex priorities, and align daily activities with business goals in a fast-paced environment. Some weekends or extended hours and travel within a reasonable distance may be required.