Financial Aid & Veterans Services Specialist

Umpqua Community College; Roseburg (OR); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Umpqua Community College in Roseburg, Oregon, is hiring a Financial Aid Specialist / Veterans Services Support to guide students through financial aid options, eligibility, and FAFSA challenges while assisting veterans and dependents with educational benefits. You will process applications, coordinate with campus offices, maintain records, and participate in workshops.

This role emphasizes accuracy, compliance, and strong customer service to help families navigate funding and benefits.

Formación

• Associate degree (required).
• 1-3 years in financial aid, veterans’ services, public institution, or related government program work.
• Bachelor’s degree preferred.

Responsabilidades

• Help students and parents navigate the FAFSA and other financial aid applications.
• Respond to questions in person, by phone, and by email with clear, accurate guidance.
• Participate in workshops, campus events, and presentations to explain financial aid resources and processes.
• Coordinate paperwork for the Federal Work-Study Program, verify eligibility, maintain records.
• Help veterans and dependents understand their educational benefits and VA programs.
• Maintain accurate student files and assist with processing applications and enrollment certifications.
• Monitor enrollment and course schedules to ensure benefits are reported correctly.
• Collaborate with VA representatives, Vocational Rehabilitation counselors, college departments, and partners to resolve questions.
• Explain policies and options when eligibility or academic requirements are concerns.
• Assist with program reviews, audits, and reporting related to veterans’ benefits.
• Enter merit awards into Banner and coordinate with Student Accounts.
• Prepare information for institutional, state, and federal reports.
• Maintain confidential student records and FERPA compliance.
• Collaborate with Financial Aid, Advising, Student Accounts, and Records to provide coordinated support.
• Participate in training, cross-train with colleagues, and provide coverage for related functions as needed.

Educación

Associate degree

Bachelor’s degree (preferred)

Descripción del empleo

Umpqua Community College in Roseburg, Oregon, is hiring a Financial Aid Specialist / Veterans Services Support to guide students through financial aid options, eligibility, and FAFSA challenges while assisting veterans and dependents with educational benefits. You will process applications, coordinate with campus offices, maintain records, and participate in workshops.

This role emphasizes accuracy, compliance, and strong customer service to help families navigate funding and benefits.