Financial Aid Specialist / Veterans Resource Support

Umpqua Community College; Roseburg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Umpqua Community College in Roseburg, Oregon, is hiring a Financial Aid Specialist / Veterans Services Support to guide students through financial aid options, eligibility, and FAFSA challenges while assisting veterans and dependents with educational benefits. You will process applications, coordinate with campus offices, maintain records, and participate in workshops.

This role emphasizes accuracy, compliance, and strong customer service to help families navigate funding and benefits.

Qualifications

• Associate degree (required).
• 1-3 years in financial aid, veterans’ services, public institution, or related government program work.
• Bachelor’s degree preferred.

Responsibilities

• Help students and parents navigate the FAFSA and other financial aid applications.
• Respond to questions in person, by phone, and by email with clear, accurate guidance.
• Participate in workshops, campus events, and presentations to explain financial aid resources and processes.
• Coordinate paperwork for the Federal Work-Study Program, verify eligibility, maintain records.
• Help veterans and dependents understand their educational benefits and VA programs.
• Maintain accurate student files and assist with processing applications and enrollment certifications.
• Monitor enrollment and course schedules to ensure benefits are reported correctly.
• Collaborate with VA representatives, Vocational Rehabilitation counselors, college departments, and partners to resolve questions.
• Explain policies and options when eligibility or academic requirements are concerns.
• Assist with program reviews, audits, and reporting related to veterans’ benefits.
• Enter merit awards into Banner and coordinate with Student Accounts.
• Prepare information for institutional, state, and federal reports.
• Maintain confidential student records and FERPA compliance.
• Collaborate with Financial Aid, Advising, Student Accounts, and Records to provide coordinated support.
• Participate in training, cross-train with colleagues, and provide coverage for related functions as needed.

Education

Associate degree

Bachelor’s degree (preferred)

Job description

Financial Aid Specialist / Veterans Services Support

Full-Time Classified

Help students navigate college with confidence.

Paying for college can feel complicated, especially when students are trying to understand financial aid options, eligibility requirements, and the paperwork that comes with them. At Umpqua Community College (UCC), the Financial Aid Specialist / Veterans Services Support position helps make that process easier to understand.

We’re looking for a detail-oriented, service-minded professional who enjoys answering questions, solving problems, and helping students find their way through the financial aid process. In this role, you’ll work directly with students and families, support veterans using educational benefits, and collaborate with colleagues across campus to help ensure funding is processed accurately and in compliance with applicable regulations.

If you enjoy meaningful student interactions, balancing a variety of responsibilities, and being part of a collaborative team, we’d love to hear from you.

Guide students and families through financial aid.

• Help students and parents navigate the FASFA and other financial aid applications, eligibility requirements, funding options, budgeting, and loan repayment.
• Respond to questions in person, by phone, and by email, providing clear, accurate, and courteous guidance.
• Participate in workshops, campus events, and presentations to help students understand financial aid resources and processes.
• Support the Federal Work-Study Program by coordinating paperwork, verifying eligibility, maintaining records, and assisting with payroll and reporting.

Support veterans and their families.

• Help veterans and eligible dependents understand their educational benefits, eligibility requirements, and applicable VA benefit programs.
• Maintain accurate student files and assist with preparing and processing applications, enrollment certifications, and related documentation.
• Monitor enrollment and course schedules to help ensure veterans’ educational benefits are reported accurately and meet program requirements.
• Work with VA representatives, Vocational Rehabilitation counselors, college departments, and other partners to resolve questions and address discrepancies.
• Assist with reviewing student progress, explaining applicable policies, and helping students understand their options when eligibility or academic requirements become a concern.
• Support required program reviews, audits, reports, and other compliance activities related to veterans’ educational benefits.

Coordinate awards and maintain accurate records.

• Enter merit awards into the college’s Banner system each term and coordinate with Student Accounts to ensure funds are awarded accurately.
• Prepare information for institutional, state, and federal reports.
• Maintain confidential student records and follow applicable privacy requirements, including FERPA.
• Collaborate with Financial Aid, Advising, Student Accounts, Registration and Records, and other campus colleagues to provide coordinated student support.
• Participate in training and professional development, cross-train with colleagues, and provide coverage for related functions as needed.

Required qualifications

• Associate degree.
• One to three years of experience in financial aid, a veterans’ services office, a public institution, or a related field involving federal, state, or local government programs.

Preferred qualification

• Bachelor’s degree.

VETERAN'S PREFERENCE STATEMENT

Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

Required Documentation

Applicants claiming veteran's presence must submit one of the following:

• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.

Resources

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

STATEMENT OF EQUAL OPPORTUNITY

UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws.

Employment with Umpqua Community College is contingent upon background check approval.