Financial Aid & Student Services Coordinator

Alverno College; Milwaukee (WI); Sur place; USD 35 000 - 48 000; Plein temps

Résumé du poste

Alverno College in Milwaukee seeks a 12-month staff member to manage student‑facing operations within the Financial Aid and Student Accounts office. You will hire, train and supervise student employees, coordinate their schedules, and deliver excellent customer service to students and families.

Responsibilities include processing tuition payments, managing payment plans, handling inquiries by phone and email, reviewing aid documents in Colleague, and maintaining office records.

Qualifications

• Bachelor’s degree strongly preferred.
• Financial Aid or Student Accounts experience helpful but not required.
• Bilingual in Spanish/English is a plus.
• Credit and background check required.
• Prior supervisory experience preferred.
• Requires basic math skills and demonstrated accuracy with figures.
• Superior customer service skills in a student-centered environment.
• Be able to support and work with a diverse student population and their families and community partners.
• Strong interpersonal skills including ability to work in teams and small groups.
• Flexibility and adaptability to changing business environment with the ability to prioritize and multi-task.
• Ability to work with and maintain confidential material.
• Experience and ease with computer technology, e.g. databases, application software.

Responsabilités

• Hire, train and supervise student employees in Financial Aid and Student Accounts.
• Provide customer service at the front desk and via telephone.
• Manage student accounts, including tuition payments and payment plans.

Connaissances

Customer service

Teamwork

Communication

Multitasking

Math skills

Bilingual Spanish/English

Formation

Bachelor's Degree

Outils

Colleague

Microsoft Word

Microsoft Excel

Description du poste

Alverno College in Milwaukee seeks a 12-month staff member to manage student‑facing operations within the Financial Aid and Student Accounts office. You will hire, train and supervise student employees, coordinate their schedules, and deliver excellent customer service to students and families.

Responsibilities include processing tuition payments, managing payment plans, handling inquiries by phone and email, reviewing aid documents in Colleague, and maintaining office records.