Financial Aid Specialist: Student Support & Payments

Chippewa Valley Technical College

Eau Claire (WI)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Tuition reimbursement

Paid vacation time

Paid holidays

Job summary

Chippewa Valley Technical College is seeking a Financial Aid Associate to provide administrative and technical support for student financial aid processing and record maintenance. You will communicate with students and families and help resolve complex aid issues.

The role requires experience with Banner, Cognos, and Appworx, plus strong Excel/Office 365 skills. You will assist with disbursement monitoring, LOAN processing, and eligibility determinations in a busy office environment.

Qualifications

Associates degree in a Business or related field with a minimum of two years of experience in a customer service or professional office setting required.
Experience working with federal financial aid programs in a customer service environment, including the use of integrated database systems, preferred.
Ellucian/Banner database experience preferred.
Financial aid experience within the Wisconsin Technical College System preferred.

Responsibilities

Answer student, faculty, staff, and outside agencies/third-party questions and respond accordingly.
Provide financial aid consumer information to students, families, high schools, and agencies.
Meet with students, parents and/or staff to resolve and interpret complex individual financial aid issues.
Monitor disbursement of Pell Grants and Direct Loans via Banner and the COD website.
Load new financial aid applications and corrections from the Department of Education.
Resolve conflicts identified in the Banner suspense process and run processes to load records.
Run Banner, Cognos and Appworx processes that group records, identify and post tracking requirements and send student communication.
Load Department of Education entrance counseling, MPN and loan result records daily.
Assist with default prevention processes.
Assist in processing loan records and create loan applications for Parent Plus loans with the Department of Education.
Monitor and resolve any rejected loans and resend them to the Department of Education.
Recalculate financial aid awards for students and adjust awards as necessary.
Assist with processing verification requirements for students in accordance with the Department of Education.
Assist with Satisfactory Academic Progress and communication processes after end of term.
Assist with Study Abroad program and meet with students regarding their award.
Provide coverage for Financial Aid Office staff and other areas as needed.
Represent CVTC’s Financial Aid office at Wisconsin Technical College System meetings and conferences as needed.
Enforce FERPA regulations and WTCS policies.
Perform other duties as assigned.