Student Financial Aid Advisor & Programs Coordinator

Cleveland Community College; Shelby (NC); On-site; USD 41,000 - 61,000; Full time

Job summary

Cleveland Community College seeks a financial aid specialist to perform technical and administrative support in managing the aid process and assisting students, staff, and the public. You will determine eligibility, award aid, counsel students, verify records, and prepare notifications while following federal, state, and institutional guidelines.

The role requires collaboration, strong communication, and the ability to multi-task across departments, with opportunities to participate in policy

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Ability to work evenings and/or weekends with advanced notice.
• Strong oral and written communication skills.
• Proficiency with productivity software and spreadsheets; ability to send/receive email and submit electronic forms.
• Ability to multi-task across departments and activities.
• Familiarity with college operations and customer service expectations.
• Preferred: minimum of 3 years of pre-qualifying experience.

Responsibilities

• Counsel students with the financial aid application process.
• Assist in maintaining accurate and confidential financial records.
• Evaluate Satisfactory Academic Progress and prepare student notifications.
• Assist with verification processes and document collection.
• Process financial aid records and determine eligibility.
• Assist with Special Circumstances determinations and childcare programs.
• Administer Federal Work-Study and track funds with oversight from Director.
• Prepare award notifications and coordinate state grants.

Skills

Communication skills

Customer service

Team collaboration

Multitasking

Computer literacy

Excel/Spreadsheets

Email proficiency

Adaptability to change

Education

Bachelor’s degree from a regionally accredited institution

Job description

Cleveland Community College seeks a financial aid specialist to perform technical and administrative support in managing the aid process and assisting students, staff, and the public. You will determine eligibility, award aid, counsel students, verify records, and prepare notifications while following federal, state, and institutional guidelines.

The role requires collaboration, strong communication, and the ability to multi-task across departments, with opportunities to participate in policy