Financial Aid Services Counselor

University of St. Francis; Joliet (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

University of St. Francis in Joliet, IL seeks a Financial Aid Services Director to counsel students on aid eligibility and oversee verification and packaging processes. The role emphasizes accurate processing and collaboration with university staff.

The position requires a Bachelor's degree and strong communication, organizational, and PC skills, with some travel and evening/weekend hours during peak periods.

Qualifications

• Bachelor's degree in business administration, accounting, or a related field.
• Excellent counseling, writing, communication, and organizational skills are essential.
• Ability to work independently, meet deadlines, and organize required duties of the position.
• Ability to interact and work successfully with other university personnel, parents, students, high school contacts, alumni, contacts from other colleges or universities, and other affiliates.
• Working knowledge of personal computer applications.
• Ability to perform the physical requirements of the position.

Responsibilities

• Counsel new and continuing students on financial aid eligibility.
• Review files for completion of federal and state verification requirements and packaging of financial assistance according to USF policies.
• Assist in administration of assigned federal aid program requirements and inform Director of all processing matters.
• Oversee aid program data reconciliation in Banner with federal and state agencies.
• Manage a designated caseload of financial aid applicants to achieve timely applications and enrollment.

Skills

Counseling

Writing

Communication

Organizational skills

Independent work

Deadline management

PC proficiency

Interpersonal skills

Education

Bachelor's degree in business administration, accounting, or related field

Master's degree in a related field

Tools

Ellucian Banner Financial Aid System

Job description

Please see Special Instructions for more details.

EVALUATION CRITERIA: Assist in attainment of department and division goals through counseling and awarding of financial assistance to continuing and prospective students. Responsible for timely and accurate processing with regards to all duties entailed above. Reliable attendance is essential to the successful accomplishment of tasks and assignments related to this position. It is critical to communicate absences and obtain coverage for affected assignments, especially when involving events on or off campus.

Position Information

Job Title

Position Number

Position Number 003824-00

Department

Department Financial Aid Services Director - Joliet IL

Job Grade

Job Grade 7

Anticipated Salary Range

Anticipated Salary Range $43,893

Notice of Nondiscrimination

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF's Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at [e-mail].

Position Summary

Primary responsibility is to assist and counsel new and continuing students on financial aid eligibility. This position is also responsible for the review of files for completion of federal and state verification requirements and packaging of financial assistance according to USF policies and guidelines.

• Assist the Director in the administration of assigned federal aid program requirements.
• Inform the Director of Financial Aid Services of all matters related to the processing of aid program requirements assigned.
• Responsible for oversight of aid program(s) assigned and reconciliation of data in Banner system with federal and state agencies.
• Monitors processing changes, awarding and procedures for federal aid program(s) assigned.
• Directly responsible for the management and processing of a designated caseload of financial aid applicants with the primary goal of application completion and enrollment.
• Assist in recruitment and admission for all programs at USF by participating in visit days, registration weekends, and student orientations as assigned by the Director.
• Represent USF as required to aid program assignments, training, or participation in state association. This may require visits to local schools, community programs, and/or colleges and universities.
• Assist secretary with incoming student traffic and telephone intake.
• Participate in and promote a culture of continuing quality improvement
• Other duties as assigned by the Director or Associate Director of Financial Aid Services
• Bachelor's degree in business administration, accounting, or a related field
• Excellent counseling, writing, communication, and organizational skills are essential
• Ability to work independently, meet deadlines, and organize required duties of the position
• Ability to interact and work successfully with other university personnel, parents, students, high school contacts, alumni, contacts from other colleges or universities, and other affiliates
• Working knowledge of personal computer applications
• Ability to perform the physical requirements of the position

Preferred Requirements

• Previous experience in a Financial Aid environment or in a higher education setting.
• Previous experience with the Ellucian Banner Financial Aid System
• Master's degree in a related field

Hours/Shift/Work Schedule

Standard office hours Monday - Friday with some evening and weekend work required, especially during registration periods.

Physical Requirements of Position

Work is performed in an office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer and using a telephone. Some travel is required and may include use of the employee's own vehicle. This is sedentary work, which requires the following physical activities: sitting, walking, bending, stooping, finger dexterity, repetitive motions, talking, hearing and visual acuity.

Posting Number

Posting Number FP0814-16

Open Date

Open Date 10/29/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • Other
• * Do you have, or exceed, the minimum amount of relevant work experience as listing in our posting?
  • Yes
  • No
• * Are you willing to uphold the Catholic and Franciscan values of the University?
  • Yes
  • No
• * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
  • Yes
  • No
• * Do you have or exceed the minimum amount of relevant work experience as listed in our posting?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• Mission Response
• Letter of Recommendation 1 (you must upload something; letter writers may send directly to [e-mail])

Optional Documents

• Letter of Recommendation 2 (you must upload something; letter writers may send directly to [e-mail])
• Letter of Recommendation 3 (you must upload something; letter writers may send directly to [e-mail])