Financial Aid Counselor

Franciscan University of Steubenville; Steubenville (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Franciscan University of Steubenville in Steubenville, OH is seeking a Financial Aid Counselor to help students and families with the financial aid process, FAFSA submissions, document collection, and understanding payment options.

The role awards and disburses aid, reports to the Director of Financial Aid, and supports outreach to state programs, with a Monday–Friday schedule from 8:30 a.m. to 4:30 p.m., requiring strong customer service and Excel skills.

Qualifications

• Bachelor's degree preferred.
• 1+ year experience in Accounting, Banking or Customer service preferred.
• Experience with Financial Aid processes is preferred.

Responsibilities

• Counsel students and parents on financial aid options.
• Assist with FAFSA submissions and document collection.
• Award and disburse financial aid and report to state agencies.
• Coordinate state grants (Ohio and Pennsylvania).
• Maintain compliance with federal/state regulations.

Skills

Customer service

Financial aid knowledge

Excel

Education

Bachelor's degree

Tools

MS Excel

Educational software

Job description

Date: October 26, 2026

Position Available: Financial Aid Counselor

Position Reports to: Director of Financial Aid

Department: Enrollment/Financial Aid

FLSA Status: Exempt

Schedule: Monday-Friday, 8:30 a.m. - 4:30 p.m.

POSITION SUMMARY

The Financial Aid Counselor assists new and current students and families in completing the financial aid process. This includes helping students with missing documents, assisting them in completing documents, and guiding their acceptance and understanding of their financial aid and our payment options. The Financial Aid Counselor communicates required notifications, collects documents, and processes paperwork to award and disburse financial aid.

PRIMARY RESPONSIBILITIES

1. Assist in all aspects of Financial Aid, including, but not limited to, counseling students and parents and presenting information to outside agencies.
2. Work with students/parents to complete the Financial Aid process which includes completing the FAFSA, understanding and submitting missing documents, accepting or declining awards, and working with federal and private loans.
3. Counsel students and parents on all payment options, including, but not limited to, parent loans, student loans, student work, monthly payment plans, credit card, cash or check and other outside scholarships.
4. Award and maintain state grants including Ohio & Pennsylvania. This includes, reporting to the state agency, balancing and requesting funds and preparing files for audit.
5. Willingness to take online financial aid training and occasionally attend a state and federal conference.
6. Work with federal and state agencies to assure compliance with all regulations.
7. Other duties as assigned by the Director of Financial Aid.

REQUIREMENTS

Must understand, support and embrace the mission of Franciscan University of Steubenville and possess the following:

Work Experience

• 1 or more years of experience in Accounting, Business or Banking preferred.
• 1 or more years of Customer Service experience preferred.

Competencies

• Customer Service focus: Must have ability to care for, listen to and counsel students and families.
• Technical/Functional Skills: Understand Financial Aid process and concepts.
• Decision Quality: Required to make decisions on financial and student matters.
• Teamwork: Enrollment is a team and crossing over functional areas to help is expected.

Education

• Bachelor's degree Preferred.

Technical Skills

• Computer proficiency (emphasis on MS Excel).
• Financial Aid or educational software preferred but not required.
• Accounting basics preferred.

Workplace Factors

• Requires sitting and processing at a computer for extended periods of time.
• Must be able to communicate over telephone for extended periods of time.

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.