Financial Aid Services Coordinator

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Georgia Gwinnett College is seeking a Financial Aid Services Coordinator to oversee communications, manage records, and assist with financial aid processes. The successful candidate will play a crucial role in enhancing student support and will be responsible for coordinating activities that ensure compliance and efficiency within the Financial Aid department.

Benefits

Comprehensive benefits package

Professional development opportunities

Health and wellness programs

Work-life balance initiatives

Qualifications

• Associate's degree and 1-2 years of relevant experience preferred.
• Experience in record keeping, auditing, or customer service.
• Ability to manage multiple projects and explain policies.

Responsibilities

• Coordinate financial aid communications and manage records.
• Update forms and maintain compliance with regulations.
• Assist in outreach efforts and special projects.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Project management

Education

2 Year / Associate Degree

Tools

Banner SCT

Job description

Job Title: Financial Aid Services Coordinator
Location: Georgia Gwinnett College
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 284332
About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Financial Aid Services Coordinator supports the Financial Aid department by managing various administrative tasks and assisting in the coordination and execution of financial aid communications, scheduling, record management, and special projects. This role plays a critical part in ensuring smooth operations, effective communication, and compliance with regulations. The Financial Aid Services Coordinator will collaborate with multiple departments, contribute to outreach efforts, and maintain accurate records to support the Financial Aid team in meeting the needs of students.

The Financial Aid Services Coordinator plays a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. The incumbent participates in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success is essential attributes for the individual in this position.

Responsibilities

• Manages the Financial Aid Communications calendar and coordinates the distribution of all related communications. Informs relevant departments when mass communications have been sent. Coordinates with Admissions to ensure communications are being delivered in conjunction with their Communications Calendar.
• Oversees the Financial Aid Calendar, including scheduling office meetings and reserving meeting rooms.
• Prepares Orientation Letters for each Grizzly Orientation and works with the Office of New Student Connections to ensure timely delivery of information.
• Updates Financial Aid Dynamic forms and maintains a list with details about the forms and their update schedules. Coordinates with the financial aid team for yearly review and improvements.
• Maintains the office manual and assists the Assistant Director of Compliance in keeping the Financial Aid Policy and Procedures Manual current.
• Manages the Financial Aid Shared Drive and ensures compliance with records retention requirements for each item stored.
• Helps create and complete outreach letters to students such as exit letters, housing letters and other financial aid communications. Works with the department to send out communications utilizing Banner Communications Manager (BCM).
• Assists the Associate Director with managing the departmental budget.
• Contributes to special projects led by the Leadership Team and participates in local high school FAFSA/Financial Aid events. Supports Grizzly Orientation and the FAFSA Completion Center as needed.

Required Qualifications

• 2 Year / Associate Degree
• Associate's degree and 1-2 years of relevant experience (equivalent combination of education and experience will be considered)

Preferred Qualifications

• Four years of experience which includes record keeping, auditing, customer service, or related duties; or an associate degree and two years of experience which includes record keeping, auditing, customer service, or related duties
• Experience with data management and Banner SCT

Knowledge, Skills, & Abilities

• Skills in verbal and written communications
• Skills in organizational and time management
• Ability to interpret, apply and explain complex federal and institutional policies to students, staff, and faculty
• Ability to manage multiple projects while also staying current with daily/weekly/monthly and annual responsibilities
• Ability to be reliable and dependable
• Ability to learn and quickly adapt to university computer systems

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at [phone] or email [e-mail].

Background Check

• Position of Trust + Education

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.